Support

Some of our apps offer a free trial or a subscription. The trial length, price, billing period and renewal terms are always shown before you confirm.

Subscriptions renew automatically unless you cancel at least 24 hours before the end of the trial or current billing period.

• Open Settings on your iPhone
• Tap your name at the top, then Subscriptions
• Choose the app, then Cancel Subscription

Deleting the app does not cancel a subscription. Your access continues until the end of the period you’ve paid for.

Some features are a one-time purchase, with no subscription: for example, premium programs in The Un-Journal and the Personalization Pack in My Whys.

New iPhone, or reinstalled the app? Sign in with the same Apple Account you used to buy, and use the Restore Purchases option in the app. There’s nothing to pay again.

Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in and choose the purchase.

If reminders aren’t arriving:

• Check that notifications are on: iPhone Settings → Notifications, then choose the app
• Check that a Focus mode (such as Sleep or Do Not Disturb) isn’t silencing them
• Check the reminder times you chose in the app

You can turn reminders off at any time, in the app or in your iPhone’s settings.

• Where an app has an account, you can delete it from the app’s settings. This removes your personal data.
• Deleting an app removes the data it keeps on your iPhone.
• Optional email updates can be stopped in the app’s settings or with the unsubscribe link in any email.

For details, see our privacy policy.

Add, edit or delete a Why

Tap + and start typing; you can save several in a row. To change one, touch and hold its card, then choose to edit the text, customize the card or delete it.

What the Personalization Pack includes

My Whys is free with one focus area, up to 10 Whys and one theme for all cards. The Personalization Pack is a one-time purchase that adds unlimited Whys, a theme for each card and your own photos as card backgrounds.

Moving to a new iPhone

Your Whys and photos stay on your iPhone and are included in your iCloud backup, if you use it. You can also export a backup file from Settings in the app at any time, including your card photos.

Deleting all your data

In the app, go to Settings and choose to delete all your data. This can’t be undone, so export a backup first if you might want your Whys later.

Our apps are personal wellness, reflection and habit tools. They don’t provide medical, nutritional or psychological advice, diagnosis or treatment. For health concerns, talk to a qualified professional.

If you are in crisis or need urgent help, contact local emergency services or a crisis support service immediately.

• Terms & Conditions
• Privacy Policy